Makenna Laser

Operations Manager

Makenna joined the team in 2021 as the Manager of Communications and Business Services. In this role, she worked in business outreach in Erie, Huron, and Ottawa Counties. In May of 2023, she was promoted to Operations Manager. Her goal is to face workforce issues head-on, utilizing her skills in human resources, marketing, and communications.

Makenna is a graduate of Norwalk St. Paul High School. She worked for her family’s business, Dave’s Food Mart Norwalk & Avery, before taking this role. She lives in Norwalk with her husband Joshua, a concrete finisher. Together they have two dogs – June and May.

Luis Quezada

Wellness Coach, Employer

Resource Network (ERN®)

Luis joined the team in February of 2022 as the first Work Wellness Coach for our premier Employer Resource Network (ERN). His background includes two Bachelors of Arts in Psychology and Philosophy from the University of Texas at El Paso and a Master’s Degree in Emergency Management from Arizona State University. His experience has prepared him to provide case management, mental health crisis de-escalation, motivational interviewing, outreach and advocacy, and public speaking to businesses participating in the Employer Resource Network.

Susan Shickley

Wellness Coach, Employer

Resource Network (ERN®)

Susan joined the team in March of 2023 as the second Work Wellness Coach for our premier Employer Resource Network (ERN). Her background includes a BA in History and English Literature from the University of Toledo, MA in Historical Administration from Eastern Illinois University, and coursework toward a Master’s in Public Health from the University of Toledo. Her experience has prepared her for community resource referral by first meeting people “where they are at,” and instilling a sense of welcome and authentic belonging in her clients.